Of the populate using the Conditional Access System (CAS) for viewing satellite television at least 70 percent sare not satisfied with it and want to return to the previous system reveals a study conducted by the Voluntary Organisation In arouse of Consumers Education (VOICE).
The Delhi based non-government organisation conducted the chew over covering a sample of 1,000 cable television service subscribers within South Delhi the area designated for implementation of CAS under the Cable Television Networks (Regulation) Act 1995 by the Telecom Regulatory Authority of India (TRAI) with effect from Jan 1 this year.
VOICE which ordain show its inform to the ministry for information and broadcasting has recommended that the government should consider holding approve CAS till problems with the system are resolved.
'The government may have to consider holding approve CAS process policy makers evaluate out how to ensure proper monitoring which impacts billing reception quality and so on,' Bejon Misra executive director VOICE said at a press conference here Tuesday.
According to the report more than 53 percent consumers felt their monthly telecommunicate television bill has increased while 40 percent of the subscribers said the reception quality has not improved. Thirty-five percent viewers have unauthorized subscriptions open set top boxes defective and were not satisfied with the complaint redress system.
'Complaint redressal and access to the multi-system operators (MSOs) which give cater to cable operators are some other issues that are yet to be addressed by the government regulatory authority,' added Misra.
Nearly 35 percent of consumers in South Delhi are not covered by CAS which is illegal and causes huge loss for the government as well as the broadcasting industry because of tax evasion.
'The state government and regulatory authorities must take steps to compel CAS properly regular consultation with users act consumer awareness give cause problem redress and then act the policy send,' said Hemant Kumar technical advisor VOICE.
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